Shipping & Returns

SHIPPING WITHIN UKRAINE

The Ukrainian embroidery brand ETNO-STYLE (official website: etno-style.com) delivers orders to any corner of Ukraine. We cooperate with the leading logistics companies to ensure you receive your vyshyvankas as quickly as possible:

  • Nova Poshta (delivery to branch offices, parcel lockers, or by courier).
  • Ukrposhta (delivery to the nearest post office).

The shipping time usually takes from 1 to 5 business days, depending on the remoteness of your location and the selected carrier.

ORDER PAYMENT

For your convenience, we offer several secure payment options:

  1. Payment to a FOP (Sole Proprietorship) bank account — an official and reliable method for cashless payments.
  2. Transfer to a PrivatBank card — the payment details will be sent to your email address or messenger right after order confirmation.
  3. Cash on Delivery (payment upon receipt) — you can pay for your order directly at the carrier’s office after inspecting the goods. Please note: the transport company charges a commission for the return money transfer (for example, Nova Poshta charges 2% of the amount + 20 UAH).

RETURN & EXCHANGE POLICY

The ETNO-STYLE team strives to make every purchase bring you joy. Since vyshyvankas are items of clothing, we kindly ask you to carefully check the package, size, and quality of the product directly at the post office upon receipt.

If the item does not fit you in size or style, you can refuse it right at the post office. Any additional questions regarding the exchange or return of goods of good quality are regulated by the current legislation of Ukraine (Law of Ukraine “On Protection of Consumer Rights”).

STORE POLICY

Order Processing

  • All your orders are processed by managers on a first-come, first-served basis, depending on the availability of ready-made vyshyvankas in stock.
  • If necessary, we may contact you to clarify your measurements (bust, waist circumference, etc.) to help select the perfect size of the vyshyvanka.
  • Custom orders (tailoring according to your individual measurements, changing the length, thread or fabric color) are put into production only after 100% prepayment. The timeframe for creating exclusive models is discussed personally.

Right to Refuse Service

The ETNO-STYLE online store reserves the right to cancel an order or refuse processing in the following cases:

  • Inappropriate or aggressive behavior from the buyer, inappropriate language, threats, or insults addressed to our company’s employees.
  • Providing incomplete, fictional, or deliberately false data for shipping.
  • Reasonable suspicion of fraudulent actions or abuse of our terms of service.

In case of cancellation of an already paid order on the store’s initiative (for example, due to the lack of fabric), we guarantee a refund to your account within 5 banking days.

Privacy Policy

We respect the privacy of our customers. All personal data you leave on the website https://etno-style.com/ when placing a purchase is securely protected and used exclusively for organizing delivery and fulfilling your order.

CONTACT INFORMATION

Our customer support team works daily from 10:00 to 20:00 Kyiv time (except for official public holidays).

If you have any questions, difficulties choosing a size, or placing an order in the shopping cart, please contact us:

Inquiries received during non-working hours will be strictly reviewed by our managers the following morning. Thank you for choosing Ukrainian vyshyvankas from ETNO-STYLE!